Grievance / Complaint Policy
Delidel is committed to resolving customer concerns promptly.
Grievance Channels:
-
Email: support@delidel.com (Subject to change)
-
Phone: +971-000-000-000 (Subject to change)
Resolution Timeline:
-
Acknowledgement within 24 hours
-
Resolution within 3–5 business days
Escalation: Unresolved complaints can be escalated to the grievance officer.
Grievance Officer Details: Name: Compliance Officer – Delidel Email: compliance@delidel.com (Subject to change)